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Job Description
The Client Care Manager at Emirates NBD is responsible for managing service operations and ensuring high-quality service delivery that complies with internal and external policies and procedures. They manage stakeholder relationships and drive continuous improvement within the team.
Skills Required
- Advanced Problem-Solving Skills
- CRM systems proficiency
- Effective Communication
- Excellent Knowledge of MIS Systems
- Excellent knowledge of MS Office
Qualifications Required
- Bachelor’s degree in any discipline
- Previous experience in leading a team in a banking process
Tags
Banking
Emirates NBD
UAE
customer_experience
customer_service_management
problem_solving
process_improvement
relationship_management